WealthWise Financial New PTO Form
This comprehensive scenario-based learning experience is designed to equip healthcare professionals with the essential skills and knowledge to excel in customer support roles. The purpose of this course is to immerse learners in realistic scenarios, allowing them to practice and apply their customer support skills. Effective customer support is crucial in the healthcare industry as it directly impacts patient satisfaction, retention, and overall reputation of healthcare organizations. The course aimed to address the challenge of equipping healthcare professionals with the necessary skills, knowledge, and strategies to handle diverse customer interactions, navigate challenging situations, and deliver outstanding support.
Responsibilities: Intstructional Design, Graphic Design, eLearning Development
Tools Used: Articulate Storyline, Canva, Google Doc, Trello
Problem & Solution
The need for the PTO Form Update Course stemmed from a clear objective of improving the communication and understanding of updates related to the company's PTO (Paid Time Off) form. The previous system may have lacked effectiveness in disseminating this information to employees, leading to confusion, misinterpretation, and potential errors in PTO requests.
To address this need for improvement, the course was designed to provide employees with a concise and accessible overview of the five key updates to the PTO form. By ensuring that employees were well-informed about these changes, the course aimed to enhance clarity, accuracy, and compliance when requesting and managing PTO.
The goal was to streamline the process, minimize errors, and increase overall efficiency in handling PTO requests. By offering a user-friendly and interactive learning experience, the course aimed to empower employees with the knowledge and understanding necessary to navigate the updated PTO form effectively.
Ultimately, the course played a vital role in promoting transparency, reducing confusion, and fostering a culture of informed decision-making and compliance within the organization.
The entire project was managed and organized using the powerful project management platform, Trello. From inception to completion, Trello served as the central hub for seamless collaboration, streamlined communication, and efficient task management.
Objectives
Recall and identify the five key updates to the company's PTO form.
Explain the purpose and significance of each update to the PTO form.
Demonstrate their understanding of the updated PTO form by correctly completing sample PTO requests, applying the new guidelines and requirements.
My Process
The SAM (Successive Approximation Model) approach guided the development of the PTO Form Update Course, allowing for iterative and agile design. The initial analysis phase involved identifying the need for improved communication and understanding of updates related to the company's PTO form. Through rapid prototyping and continuous feedback loops, the course design evolved to address specific pain points and learner requirements.
During the development phase, interactive prototypes were created to test and refine the course content, ensuring alignment with the learning objectives. Content was developed incrementally, allowing for frequent reviews and revisions. This iterative process facilitated the creation of engaging and effective learning materials. Learners were encouraged to provide feedback and engage in discussions to further enhance the course content and delivery.
Evaluation played a crucial role throughout the SAM process. Ongoing assessments were conducted to measure the effectiveness of the course in improving communication and understanding of the PTO form updates. Feedback from learners and stakeholders was continuously collected and incorporated into the course revisions.
By leveraging the SAM model, the PTO Form Update Course was designed and developed in a flexible and iterative manner, ensuring that the final product met the needs of the organization and provided a valuable learning experience for employees.
Snapshot
The PTO Form Update Course showcases my ability to design concise and engaging e-learning modules, incorporating interactive elements and user-friendly interfaces. It highlights my proficiency in analyzing needs, developing targeted content, and creating visually appealing courses that effectively communicate important information to employees.
While this snapshot offers a high-level understanding of my instructional design process, I encourage you to explore another project on my portfolio website for a more comprehensive and detailed overview, showcasing the depth of my instructional design capabilities.
There you'll gain a more comprehensive understanding of my meticulous approach, encompassing the intricacies of my instructional design process and the range of skills I employ to create impactful and engaging learning experiences.
